2nd September, 2010

Our Managing Director Mr. Raymond Fung was invited by Quality Tourism Services Association (QTSA) to conduct “Powerful Presentation Skills for Better Sales and Services" Seminar for their members.



  10th November, 2009

Our Managing Director Mr. Raymond Fung was invited by Quality Tourism Services Association (QTSA) to conduct “Creative Thinking - Breakthrough Ideas in Products and Services Revamp" Seminar for their members.

"Overall, the seminar received very positive feedback with many participants finding the seminar very useful, and suitably inspiring." From the QTSA Website.



  Year 2008

Our Managing Director and Principal Consultant, Mr Raymond Fung was invited to present a seminar on "Handling Complaints in An Excellent Way" for the Quality Tourism Services Association on 26 August 2008 and December 2008.

"Mr Fung shared practical skills with frontline service staff by demonstrating a psychological perspective and by using games in order to calm down the emotions of the complainants, handle unreasonable demands and advocate the practical “service recovery” skills and strategies to turn around the complainants to become loyal customers. Due to a favourable response and popular demand, an additional seminar on the same topic will be organised in December 2008." From the QTSA Website.