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|  | | Famous Talent Ltd | | Management. Customer Service. Training. Human Resources |
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- Measuring customer satisfaction can be a difficult task for any business. Research has shown that a satisfied customer is less likely to spread the word about a business than is a dissatisfied customer. While the satisfied customer may tell 3-4 people about their experience within two weeks, a dissatisfied customer may tell 7-10 people about their experience. Curbing the "negative word-of-mouth," is critical to a business.
- The most effective way to obtain customer satisfaction information is to collect data from past, current and pseudo customers. A business can learn about their customers' perspectives, perceptions, thoughts, recollections, expectations, disappointments and general attitudes regarding their experience. This information allows you to keep in tune with your customers and maintain a competitive edge.
- We offer our client with one or more of the followings tools to accomplish customer satisfaction measurement: telephone surveys, face-to-face surveys, mystery shopping, or a specially tailored service to meet your needs.
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Company Profile
